Oregon Tech Support
When your computer needs repair, dealing with tech support can be extremely painful. Spending hours on the phone with a computer repair service isn't exactly the best way to spend your time.
That's where we come in.
Our philosophy is that computer skills alone are not enough. A computer consultant should have strong communication, empathy and social skills. You should come away feeling confident that you understood pretty much everything we said. Above all, you should feel that you were treated with respect. Everything else is secondary.
Oregon Tech Support provides computer repair, troubleshooting and service in the city of Eugene (including Springfield and surrounding areas). In addition to on-site service, we assist our clients with technology planning, IT consulting services and security audits.
Why provide local computer repair in the Eugene/Springfield area, we're often asked. Why not the entire State of Oregon? Well, Eugene is a wonderful city which deserves its own focus. It's the second-largest city in the State of Oregon and is home to both the University of Oregon and access to the Willamette and McKenzie rivers. It currently consists of over 23 neighborhoods, and while it rains more often here than in other areas of the Pacific NorthWest, it is amazingly bright and sunny more often than not. It's a nice, easy-paced town where getting across from one side to the other takes fifteen minutes at most, something to be proud of for anyone coming from a larger metropolitan area. Springfield is adjacent and also easily accessible, as is Creswell and Coburg in a pinch.
No one company should provide everything. That's why we specialize in a few key areas and avoid trying to be a "jack-of-all-trades" We feel that when you need urgent computer help, you need an expert that knows what they are doing, and not simply a "generalist" who attempts to know everything, but can resolve nothing. Here's a list of some of our primary specialties:
On-Site, Emergency Response
Often, as is the case, computer problems happen at precisely the wrong moment. Computers crash, backups fail and productivity crawls to a halt. This type of "pain management" for dealing with a crisis situation is absolutely essential. By being responsive to your situation, you avoid the need to retain a computer professional on staff at your home or business.
File and Data Recovery
If you've ever lost data before, you can understand how unexpected it feels. What's worse is when your computer crashes and you find out that your backup wasn't working either. Our goal is to recover your files here, locally, if at all possible.
Virus, Spyware and Malware Removal
Some viruses try to steal your passwords; others want to use your computer as a "hiding spot" for storing illegal or illicit material. Many viruses pretend to be helpful programs, games, screen savers or even anti-virus programs themselves. In your attempts to protect yourself, you can inadvertently become infected by these "fake" anti-virus programs.
Often, finding out the cause of a network problem is not always easy. The equipment may have been in place for some time, managed by someone else or otherwise neglected. Regardless, it's not working and you need to have it resolved. That's where we come in.
Computer Forensics & Consultation
If you're involved in a legal issue relating to the use of a computer, computer forensics may be useful in establishing digital evidence. Understanding or interpreting computer access logs, network activity or other electronic "footprints" can be essential in building a solid case with a legal audit trail.
Many people choose to use WordPress to power their website. However, getting started and migrating your existing website can be difficult without a loss of traffic and a sudden drop in your Google ranking. Our methods circumvent both these issues and assist you in getting started.
Remember, many things can affect a computer system. Often, what is suspected to be the cause tends to be just a symptom of the true underlying problem. Doing a comprehensive check of your desktop or laptop is the best way to sort out what might be going on if the cause is unclear.
We are an Authorized Reseller for Google Apps. Whether you are still evaluating cloud solutions or ready to make the move to Google Apps, tap into our expertise to make your transition a smooth experience. Google Apps is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. It's simple to setup, use and manage, allowing you to work smarter and focus on what really matters. This includes a 99.9% uptime guarantee for email, calendar and documents along with 24/7 customer support for critical service issues.
Fluent with Windows, Macintosh & Linux
With a significant share of the market, Microsoft's Windows operating system continues to be an important part of our daily life. Sometimes we use it by choice; other times, it's required for our school or business. However, many people are starting to use Macintosh computers in both home and work life.
We provide support for a variety of clients:
Common Computer Error Messages
Many things can affect a computer system: Failing hard drives, bad memory, corrupted file systems, electrical surges and virus infections tend to be some of the most common culprits. Often what is suspected to be the cause tends to be just a symptom of the true underlying problem. Sometimes, you can get a hint at what might be the cause of the problem from an error message. Often, it's called a Blue Screen of Death (BSOD) on Windows. On a Macintosh, it's called a Kernel Panic. Sometimes, the error message can be misleading, and in some cases, it doesn't help us pin down much of anything whatsoever. However, these three pieces of information increase our odds in troubleshooting what possibly went wrong in the first place. Write down what you see or, even better, take a picture with your phone to show your computer support professional; this will allow them to quickly research the error.
A problem has been detected and Windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer.
*** STOP: 0x0000007B (0X0227001d, 0x00000002, 0x00000000, 0x804eba3a)
*** SPCMDCON.SYS - Address FBFE7617 base at FBFE5000, DateStamp 3d6dd67c
Begin dump of physical memory
Windows Recovery Environment
Your PC needs to be repaired
The Boot Configuration Data file is missing some required information. An unexpected error has occured.
Your PC doesn't have the Windows Recovery Environment installed. You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.
Press Esc for UEFI Firmware Settings
Advanced Boot Options
Choose Advanced Options for: Windows 7
Repair Your Computer
Enable Boot Logging
Start Windows Normally
View a list of system recovery tools you can use to repair startup problems, run diagnostics, or restore your system.
Windows cannot repair this computer automatically.
If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance.
Click Finish to exit and shut down your computer.
Sending more information about this problem can help Microsoft create solutions (recommended)
View diagnostic and repair details:
Problem Event Name: StartupRepairOffline
General Troubleshooting Tips
One area that is commonly overlooked is the issue of heat. If left unchecked, your laptop can accumulate enough dust to act as both a heat insulator and a blockage for ventilation. Both prevent the laptop from removing internal heat. The more heat that a laptop has, the shorter its lifespan becomes. Some blockages can't easily be seen from the outside and require that the laptop be taken apart and cleaned. Even a standard visual inspection of the inside of your computer can give you a false sense of security. Even removing the fan from the top of the heatsink might show that everything is clean, however the blockage can be hidden even further — accumulating into a thick sheet of dust, something that can't easily be seen from a casual visual inspection. On average, this single issue can cause a computer to run 10-30 degrees hotter than normal, something dangerous to a PC's lifespan.
Additional questions to ponder: What happened immediately prior to the crash? Was a particular program running or exhibiting bizarre or slow behavior? Did anything out of the ordinary, aside from the crash, happen recently? Did anything new get installed (software or hardware) on the computer recently? When was the last time your computer was serviced? Again, many of these questions can be misleading and may not help us in our quest for an answer, however they often times are more revealing than we realize.
Computer Maintenance Recommendations
On a regular basis, you'll want to perform the following tasks below. In addition, we have a handout summarizing how to keep your computer safe available for your reference.
Locally Owned and Operated
Oregon Tech Support is a Eugene-based, locally owned business established in 2006. We enjoy long-term relationships with our clients and receive most of our new clients through referrals. Feel free to read what some of our clients are saying about their experience with us, or give us a call at 541-525-9086.