Dealing with any type of tech support can be extremely frustrating. Spending hours on the phone isn't exactly the best way to spend your time when your computer needs to be repaired. That's where we come in. Our philosophy is that computer skills alone are not enough. You need someone with empathy, good communication and social skills. You should come away feeling confident that you understood pretty much everything we said. Above all, you should feel that you were treated with respect. Everything else is secondary.
Remember: No one company should provide everything. That's why we specialize in a few key areas and avoid trying to be a "jack-of-all-trades". We feel that when you need urgent computer help, you need an expert that knows what they are doing, and not simply a "generalist" who attempts to know everything, but can resolve nothing. Here's an overview of some of our primary specialties:
1. Data Recovery
If you've ever lost data before, you can understand how unexpected it feels. What's worse is when your computer crashes and you find out that your backup wasn't working either. Our goal is to recover your files here, locally, if at all possible. Every year, over 30% of consumers will suffer from a hard drive crash: All your files, pictures and music can disappear in an instant. Rather than asking ourselves, "How did this happen," we need to focus on, "What should I do right away when my computer crashes?" A dying computer can be a ticking time-bomb; knowing what to do when it dies can be a life saver.
2. Network Troubleshooting
Computer networks are wonderful things when they're not causing us headaches. Often, finding out the cause of a network problem is not always easy. The equipment may have been in place for some time, managed by someone else or otherwise neglected. Regardless, it's not working and you need to have it resolved. Nowadays, it's relatively easy and inexpensive to set up a network. Unfortunately, networks can be difficult to identify and resolve without an expert on-hand. That's where network troubleshooting comes into play.
3. Google Apps for Business Owners
Oregon Tech Support is an Authorized Reseller for Google Enterprise. Whether you are still evaluating cloud solutions or ready to make the move to Google Apps, tap into our expertise to make your transition a smooth experience. Google Apps is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. It's simple to setup, use and manage, allowing you to work smarter and focus on what really matters. Whether you are still evaluating cloud solutions or ready to make the move to Google Apps, tap into our expertise to make it a smooth experience.
4. Virus/Spyware Removal
Some viruses try to steal your passwords; others want to use your computer as a "hiding spot" for storing illegal or illicit material. Many viruses pretend to be helpful programs, games, screen savers or even anti-virus programs themselves. Some access files on your computer, some try to use your computer as a "breeding ground" for storing other stolen files, and others attempts to steal passwords, credit card information, or collect personal information about you. Removing a computer virus is extremely important to keep you safe!
5. On-Site, Emergency Response
Often, as is the case, computer problems happen at precisely the wrong moment. Computers crash, backups fail and productivity crawls to a halt. This type of "pain management" for dealing with a crisis situation is absolutely essential. By being responsive to your situation, you avoid the need to retain a computer professional on staff at your home or business.
6. Computer Repair
Remember, many things can affect a computer system. Often, what is suspected to be the cause tends to be just a symptom of the true underlying problem. Our goal is to determine a cost-effective way to repair your computer without the loss of data. Given the costs of computers these days, it's important to know your options in order to make an informed decision.
Locally Owned and Operated
Oregon Tech Support is a Eugene-based, locally owned business established in 2006. We enjoy long-term relationships with our clients and receive most of our new clients through referrals. Feel free to read what some of our clients are saying about their experience with us, or give us a call at 541-968-2218.